Shipping Policy
Last Updated: February 2026
Shipping and Delivery Policy
Last Updated: December 2025
Delivery Areas
We provide delivery service to all regions of Saudi Arabia:
- Major Cities: Riyadh, Jeddah, Dammam, Makkah, Madinah
- Other Cities: All cities in the Kingdom
- Remote Areas: May take additional time and subject to extra fees
Delivery Time
Small Products and Accessories:
- Major Cities: 2-3 business days
- Other Cities: 3-5 business days
- Remote Areas: 5-7 business days
Furniture Items:
- Major Cities: 5-7 business days
- Other Cities: 7-10 business days
- Remote Areas: 10-14 business days
Special and Custom Orders:
- 10-14 business days for manufacturing
- Additional 5-7 days for delivery
Shipping Fees
| Order Value | Shipping Fee |
|---|---|
| Over 500 SAR | Free |
| 300 - 500 SAR | 30 SAR |
| Less than 300 SAR | 50 SAR |
| Large Furniture | 100-200 SAR (size dependent) |
Note: Additional fees may apply for remote areas (50-100 SAR).
Installation Service
We provide professional installation service for furniture:
- Small Furniture: 50-100 SAR
- Medium Furniture: 100-200 SAR
- Large Furniture: 200-400 SAR
- Kitchens and Complete Rooms: Upon estimate
Track Your Shipment
You can easily track your shipment:
- Log in to your account
- Go to "My Orders"
- Click on order number to view details
- Use tracking number to know your shipment location
Delivery
Before Delivery:
- Delivery representative will call you 24 hours before to set a suitable time
- You can reschedule as needed
- Ensure an adult is present to receive the order
Upon Delivery:
- Check the package before signing for receipt
- Ensure no visible damage
- Verify products match the invoice
- If there is a problem, do not sign and contact us immediately
Special Cases
Failed Delivery:
If no one is available to receive the order:
- Representative will try to contact you
- A visit notice will be left
- You can set a new date within 3 days
- After 3 failed attempts, order will be returned to warehouse
Urgent Orders:
We provide express delivery service for urgent orders:
- Delivery within 24 hours in Riyadh and Jeddah
- Additional fee: 100 SAR
- Available only for small products in stock
International Shipping
Currently we provide shipping within Saudi Arabia only. We are working on providing international shipping soon.
Contact
For any inquiries about shipping and delivery:
Email: shipping@template1.com
Phone: 920000000
WhatsApp: +966 50 000 0000
Working Hours: Saturday to Thursday, 9 AM - 6 PM