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Shipping Policy

Last Updated: February 2026

Shipping and Delivery Policy

Last Updated: December 2025

Delivery Areas

We provide delivery service to all regions of Saudi Arabia:

  • Major Cities: Riyadh, Jeddah, Dammam, Makkah, Madinah
  • Other Cities: All cities in the Kingdom
  • Remote Areas: May take additional time and subject to extra fees

Delivery Time

Small Products and Accessories:

  • Major Cities: 2-3 business days
  • Other Cities: 3-5 business days
  • Remote Areas: 5-7 business days

Furniture Items:

  • Major Cities: 5-7 business days
  • Other Cities: 7-10 business days
  • Remote Areas: 10-14 business days

Special and Custom Orders:

  • 10-14 business days for manufacturing
  • Additional 5-7 days for delivery

Shipping Fees

Order Value Shipping Fee
Over 500 SAR Free
300 - 500 SAR 30 SAR
Less than 300 SAR 50 SAR
Large Furniture 100-200 SAR (size dependent)

Note: Additional fees may apply for remote areas (50-100 SAR).

Installation Service

We provide professional installation service for furniture:

  • Small Furniture: 50-100 SAR
  • Medium Furniture: 100-200 SAR
  • Large Furniture: 200-400 SAR
  • Kitchens and Complete Rooms: Upon estimate

Track Your Shipment

You can easily track your shipment:

  1. Log in to your account
  2. Go to "My Orders"
  3. Click on order number to view details
  4. Use tracking number to know your shipment location

Delivery

Before Delivery:

  • Delivery representative will call you 24 hours before to set a suitable time
  • You can reschedule as needed
  • Ensure an adult is present to receive the order

Upon Delivery:

  • Check the package before signing for receipt
  • Ensure no visible damage
  • Verify products match the invoice
  • If there is a problem, do not sign and contact us immediately

Special Cases

Failed Delivery:

If no one is available to receive the order:

  • Representative will try to contact you
  • A visit notice will be left
  • You can set a new date within 3 days
  • After 3 failed attempts, order will be returned to warehouse

Urgent Orders:

We provide express delivery service for urgent orders:

  • Delivery within 24 hours in Riyadh and Jeddah
  • Additional fee: 100 SAR
  • Available only for small products in stock

International Shipping

Currently we provide shipping within Saudi Arabia only. We are working on providing international shipping soon.

Contact

For any inquiries about shipping and delivery:

Email: shipping@template1.com
Phone: 920000000
WhatsApp: +966 50 000 0000
Working Hours: Saturday to Thursday, 9 AM - 6 PM